Here at PWTECH, we want you to feel more than happy with your purchased POWTECH products. However, we know that occasionally faulty or damaged in transit items will need to be returned.
Is your unit under warranty?
The date of purchase will distinguish whether your unit is covered under our one year warranty. To see POWTECH warranty statements click here.
Out of warranty units
Units that are not covered by POWTECH warranty due to damage or the age of the system can still be returned for repair but will be charged for at POWTECH’s standard rates of labour, travelling, mileage, parts, carriage and sundries.
Packing and Delivery:
Returned products must be packed properly for delivery to avoid any damage in transit. If POWTECH have agreed to accept a returned unit into stock, the goods must be packed using the original packaging material if possible. POWTECH will not be responsible for any damage during delivery back to POWTECH warehouse.
- Returned products must be returned with all accessories and user documentation that were included in the original purchase.
- All returned units including units returned for repair must show the Job Number on the outer box with the senders name and address on a label to avoid further damage to packaging. This will avoid the goods being turned away at the warehouse.
Repair and Replacement:
- The engineer will contact you once the unit has been checked and assessed. Depending on the warranty status on the unit, to gain approval the engineer will inform you of any costs that will be incurred prior to starting work on the faulty unit.
- If a fault can not be repaired and the unit is covered under full warranty then a replacement shall be sent.
- If you have any queries please: service@powtech-cn.com.
Return Procedure
In order our clients can comprehend our service system,the flow chart is as follows:
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